Refunds and Exchanges - Duck Soup London | Luxury Cashmere and Gifts Online
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In the unlikely event that you are not happy or would like to exchange for something else that caught your eye (we’ve all been there!) We are more than happy to accept returns or exchanges with up to 14 days from the delivery signed for date on full priced items. If the item is in Sale we will happily accept returns or exchanges within the 7 working day period, in line with the Distance Selling Regulations. Cashmere goods must be returned in new condition, with packaging and tags.

Please note we will not accept any goods that have been scented. When returning items please make sure you have the appropriate postal insurance on your parcel. Once we have received the goods back we will send you a confirmation via email and action the refund/exchange appropriately, the refund to your account should usually take between 1-3 working days.

Please note: refunds will be processed back to the original card that the payment was taken from. Rest assured, we pride ourselves on making sure you’re happy, if you have any questions or concerns please do get in touch, we will be happy to help.

To log a return or exchange, please contact us at with your order number and we will start the process accordingly.